Elite Massage Policies
As a courtesy to other guests and the therapists, please arrive 15 minutes prior to your scheduled appointment time. In the event you are late, your massage appointment will be held for fifteen (15)minutes after your scheduled appointment time (unless you call) and you will be liable for payment in full of your missed appointment time. In the event you are unavoidable late for your appointment, we will make every effort to provide the services rendered in their entirety. Some services may have to be shortened to avoid impacting the next scheduled appointments. If we are running late, you will still get your full scheduled appointment time.
When reservations are made, a credit card guarantee or Elite Massage gift certificate number is retained. We require, if a reservation must be cancelled, it be done 24 hours prior the scheduled service times. If less than 24 hours notice is given or there is a “No Show”, the full service amount will be billed to the credit card or the gift certificate will be voided. On appointments booked the same day, there are no changes or cancellations, so please be certain of your appointment time, especially before booking a couples massage, spa or bridal package.
A 48 hour notice is required for parties of 3 or more or any combined treatment of 3 hours or more. Within 48 hours of your appointment, there are no changes or cancellations. All no shows will be billed the full service amount.
Payments accepted for services are: Mastercard, Visa, Amex, Discover, Elite Massage Gift Certificates and Cash. We also proudly accept: Spafinder Gift Certificates, Spa & Salon Wish Gift Certificates, Spa and Wellness Gift Certificates, Joy of Spa Gift Certificates and WaySpa Gift Certificates.
Gratuities are accepted and appreciated. We train our therapists to be top-notch. All of our therapists are trained in numerous advanced techniques and they are some of the most qualified therapists in their field. The recommended gratuity is 15-20% of your treatment. Gift Certificates are valid for one year from the date of purchase.
Gift certificates are non-refundable but can be transferred to another individual (excluding certain specials). The expiration date will remain the same.
To purchase an online gift certificate, click below:
Cell phones/pagers must be turned to vibrate or off while in the salon. If you must make a call, please remember that others are getting their treatment and would appreciate a very quiet voice. Elite Massage is not responsible for lost or stolen items so please keep your valuables with you at all times.
Please let us know ahead of your appointment time if you have any medical conditions or special requests we should be aware of such as: Pregnancy, recent plastic surgery, wheelchair bound, going through cancer treatments, etc. Some conditions require an individualized form of treatment or may require a doctor’s release.
Insurance – Some insurance companies cover massage therapy. Currently, we do not bill insurance but we can provide you with the insurance receipt. It is up to the individual to find out whether massage therapy is covered by your policy and to file your own claim paperwork.
Special Occasion Bookings: Bridal/Wedding Showers, Baby Showers, Birthday Parties, Anniversary Surprises, Girls/Guys Day Out, Employee Reward Programs. Please call us ahead to schedule and for details.
Management reserves the right to refuse service to anyone. All prices are subject to change without prior notification.